Feb 7, 17:43 UTC
Resolved - This incident has been resolved.
Feb 7, 17:11 UTC
Monitoring - A fix has been implemented. Users should now see ended sessions no longer appearing in the livestream and users should no longer be stuck in a loading status of the livestreams.
Our team will continue to monitor the system to ensure this is fully resolved.
Feb 7, 16:34 UTC
Update - Our team is continuing to push fixes into the affected instances to clear up the ended sessions in the livestreams.
Some accounts should be seeing improvements at this point, while others may still be experiencing problems with the livestreams.
The team is continuing to put these fixes in and working on a fix to ensure full resolution.
We will continue to provide updates as this is resolved.
Feb 7, 16:05 UTC
Update - Our team is currently pushing a fix across the affected instances to clear up the ended sessions in the livestreams.
Additional fixes are being worked on to ensure a full resolution.
Updates will continue to be made as this issue is resolved.
Feb 7, 15:34 UTC
Identified - Our team has identified the cause of this issue where the ended sessions are not being removed from the livestream, causing an inflated number of visitors displaying on the stream or causing loading issues for the livestream.
The team is currently working on a fix to resolve this issue.
We will continue to make updates as the fix is put in place.
Feb 7, 15:07 UTC
Update - We are continuing to investigate the issue some users are experiencing with Livestreams.
We will continue to make updates as the cause is identified and a fix is put in place.
Feb 7, 14:33 UTC
Investigating - We are currently investigating an issue in our application where some users are experiencing the Livestream not loading, or not refreshing to remove old sessions.
We will continue to make updates as the cause is identified and a fix is put in place.
